Refund and Returns Policy

At Donut Dream Delights, customer satisfaction is our top priority. We strive to deliver the freshest and most delicious products. However, due to the perishable nature of our goods, we have specific guidelines regarding refunds and returns.

1. Refund Policy

• Eligibility for Refunds:
  Refunds are only applicable if:

  • You receive a wrong order or item.
  • The product is damaged upon delivery.
  • There is a quality issue with the product.

• Requesting a Refund:
  To request a refund, please contact us within 24 hours of receiving your order. Provide:

  • Proof of purchase (receipt or order number).
  • Clear photos of the product highlighting the issue.

• Refund Process:
  Once your claim is verified, we will process your refund within 7 business days. Refunds will be issued via the original payment method.

2. Return Policy

• Non-Returnable Items:
  Due to hygiene and food safety standards, we do not accept returns of any food items.

3. Order Cancellations

• Orders can be canceled only if the cancellation request is made at least [X hours] before the scheduled delivery or pickup time.
• A full refund will be issued for cancellations meeting the time criteria.

4. Delivery Issues

• If your order is delayed or not delivered due to an issue on our end, we will provide appropriate compensation, such as a replacement or refund.
• If delivery is delayed due to incorrect information provided by the customer, refunds may not be applicable.

5. Contact Us

If you have any concerns or wish to request a refund, reach out to us:
Email: donutdreamdelights@gmail.com
Phone: +91 8618745117